Job Title: Territory Account Executive / Account Manager 

Location: Selangor OR Johor, Malaysia

Job Type: Full-time, Permanent

Department: SMB Sales

Job Overview

Our client, a leading B2B solutions provider, is seeking a Territory Account Executive / Manager to join their SMB Sales team.

The primary responsibility of this role is to act as a key account manager for a designated territory. You will be responsible for reaching out to and presenting the company's full service solution to businesses, with the goal of establishing the company as a preferred supplier and ensuring customer loyalty.

Key Responsibilities & Accountabilities

• Account Management: Establish and maintain good rapport with all customers in your portfolio to ensure long-term business relationship/retention.
• Sales Growth: Actively work to increase the spend per account by driving product penetration and managing the margin of all accounts visited.
• Customer Service: Handle all assigned customers' enquiries and provide comprehensive after-sales service and support.
• Internal Collaboration: Work closely with all internal stakeholders (e.g., Customer Service, Credit Control) to ensure full customer satisfaction by providing the company's standard service level.
• Customer Advocacy: Advocate for customer loyalty through dedicated account management and service excellence.
• Perform any other ad-hoc tasks as assigned by the Area Sales Manager.
• Training & Development: Must participate in and complete all learning and training assigned to you.
• Employee Relationship: Participate in company events and promote a healthy working relationship with colleagues.

Qualifications

• Education Level: A Diploma or Degree in Commerce, Business Administration, or a related field.
• Working Experience: A minimum of 2 years of sales experience in a B2B environment, specifically managing an SMB (Small-to-Medium Business) sales portfolio.
• Specific Skills:
  • High proficiency in Microsoft Office applications.
  • Demonstrable skills in Solution Selling, Proactive Listening, and Sales Negotiation.
  • Proven experience in Sales Pipeline Management.
• Language Requirement: Professional fluency in English (verbal and written), with active listening and proactive communication skills.
• Licenses: A valid driver's license is a plus.

Personal Profile & Characteristics

• Curiosity: Enjoys handling new experiences and work-related tasks.
• Adaptability: Possesses the ability to move with the times and adapt to rapid changes in day-to-day work to meet market demands.
• Drive: Shows a determination to achieve goals and a spirit of striving for better results.
• Team-Oriented: Able to achieve goals both individually and as a key contributor to a team's success.
• Resilience: Demonstrates self-motivation and a "never-say-never" attitude toward challenges.
• Interpersonal Skills: Enjoys meeting new people, is not shy in initiating conversations, and can work harmoniously with colleagues from different backgrounds.

How to Apply

Interested candidates are invited to submit their resume, detailing their experience in B2B and SMB account management.