Job Title: Network Engineer 

FLSA status: NESP

Reports to: Senior IS Communications Systems Manager

Department: IS Network Services & Engineering

Schedule: Full-time, Monday-Friday

Location: Any Asia Location

Position summary

Our client, a leading global professional services firm, is seeking a Network Engineer for their IS Network Services & Engineering group. This role is a key part of their "follow-the-sun" support model, primarily responsible for providing Tier 3 (L3) support for the firm's global LAN, WAN, and WLAN infrastructure during Asia Pacific (APAC) business hours.

The ideal candidate will be part of a service-oriented team focused on ensuring high levels of efficiency, problem resolution, and network uptime.

Primary position responsibilities

• Provide daily Tier 3 technical support for the network infrastructure located in global datacenters and office locations.
• Configure and maintain the corporate LAN, WLAN, and WAN environments, including SD-WAN.
• Proactively monitor network performance and ensure end-to-end integrity.
• Lead advanced troubleshooting and issue management for all network infrastructure components.
• Execute planned network maintenance, critical upgrades, and hardware refreshes.
• Conduct wireless surveys, analyze the results, and perform necessary remediation.
• Manage and support the firm's user remote access VPN solution (e.g., Palo Alto Prisma/Global Protect).
• Provide technical assistance for regional office build-outs and infrastructure upgrades.
• Track and analyze network data and trends against established performance SLAs.
• Coordinate with third-party vendors for support, procurement, and issue escalation.
• Create and maintain clear, high-quality technical documentation, procedures, and status reports.
• Adhere to all departmental policies, standards, and Change Control procedures.
• Assist management with administrative tasks and vendor management as required.

Other responsibilities

• Assist in the deployment and support of related systems infrastructure.
• Participate actively in all Change Control and Change Management (ITIL) processes.
• Respond to administrative requests in a timely and professional manner.
• Support management with vendor coordination and administrative tasks.
• Perform all other duties as assigned or required.

Skills & experience

Required:

• After orientation, must exhibit proficiency in the Microsoft Office suite and other firm applications.
• Must be ables to work extended and/or weekend hours and travel as required.
• A minimum of 2+ years of direct, hands-on technical experience in a similar network engineering role.
• Hands-on experience with Cisco switching, routing, and SD-WAN platforms.
• Hands-on experience with Palo Alto PRISMA Access (or Global Protect).
• Practical experience managing and troubleshooting enterprise-scale WiFi infrastructure.
• Experience managing and utilizing network monitoring platforms.
• Strong knowledge of core routing protocols, including BGP, EIGRP, and OSPF.
• Ability to perform and analyze packet captures (e.g., Wireshark) for deep-level troubleshooting.
• Solid understanding of fundamental firewall concepts and security policies.
• Must be proficient in both spoken and written English.

Preferred:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Direct experience with Palo Alto Networks (PAN) firewalls.
• Experience with Aruba Networks wireless infrastructure.
• Familiarity with network automation tools and scripting (e.g., Python, Ansible).
• Relevant professional certifications (e.g., Cisco, Palo Alto, or Aruba).
• Fluency in Mandarin is a significant advantage.

Competencies

• Must maintain a professional demeanor at all times.
• Excellent verbal and written communication skills.
• A strong team player with the ability to interact effectively with all levels of staff and diverse personalities.
• Strong analytical and project management skills, with the ability to interpret and apply complex technical information.
• Ability to work independently, make sound judgments, and escalate issues when necessary.
• Proven ability to work effectively under pressure, set priorities, and manage multiple concurrent tasks in a fast-paced environment.
• High level of organizational skill to manage projects, monitor live systems, and maintain accurate records.