Job Title: Operations Manager 

Location: Malaysia

Job Type: Full-time

About the Opportunity

Our client is seeking an experienced Operations Manager to lead their end-to-end supply chain and logistics functions. The successful candidate will lead a high-performing operations team, be responsible for setting and achieving KPIs, and drive process improvements to ensure maximum efficiency across the business.

Key Responsibilities

1. Order Fulfilment & Logistics Coordination

• Oversee the end-to-end order fulfillment process, ensuring the timely and accurate processing, dispatch, and delivery of all customer orders.
• Continuously monitor fulfillment performance, identifying and resolving operational bottlenecks or escalations.
• Track and drive improvements for key operational KPIs, such as on-time delivery, order accuracy, and customer satisfaction.

2. Inventory Control & Accuracy

• Manage and optimize all stock levels, implementing systems and controls to minimize stockouts and prevent overstocking.
• Lead and enforce regular stock audits and adherence to inventory SOPs.
• Leverage inventory management tools and systems to accurately track stock movements and reconcile any discrepancies.

3. Vendor & Supplier Management

• Manage all relationships with local and international suppliers to ensure product quality and a timely, consistent supply chain.
• Lead negotiations for terms, lead times, and pricing to align with budget targets and operational requirements.
• Evaluate supplier performance and manage strategic sourcing for alternative vendors as needed.

4. Cash Flow & Procurement Planning

• Develop strategic purchasing schedules that are aligned with forecasted demand and supplier payment timelines.
• Actively monitor the cash flow impact of all inventory purchases, balancing them against vendor payment terms and working capital constraints.
• Collaborate closely with the Finance department to optimize all procurement activities.

5. Team & Cross-Functional Collaboration

• Provide strong team leadership to the operations staff, setting clear KPIs, and fostering a culture of accountability and development.
• Serve as the central point of coordination between all related departments, including Sales, Customer Service, Finance, and Warehouse teams.
• Champion clear communication and effective problem-solving to improve the end-to-end process flow.

Key Requirements

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• A minimum of 5 years of progressive experience in operations, logistics, or supply chain, which must include proven team leadership responsibilities.
• High proficiency in using inventory and order management systems (e.g., SAP, SQL, or equivalent ERP software).
• Strong analytical and planning skills, with specific experience in procurement, cost control, and forecasting.
• Demonstrable negotiation skills and effective team management capabilities.
• A proven ability to manage operational complexity and adapt to a fast-paced, high-change environment.

How to Apply

Interested candidates are invited to submit their resume, detailing their experience in leading supply chain and logistics operations.